Billing Support

Age-Restricted Community Purchases

For age-restricted purchases, the creator’s selected adult payment provider is the billing provider and Merchant of Record. Billing questions, refund eligibility, recurring charge management, and chargeback handling are subject to that provider’s policies.

1. Locate your billing receipt, transaction email, or card statement entry.
2. Use the billing or support tools provided by the payment provider used for the transaction.
3. If you need help identifying the correct provider, contact the creator first or email us with transaction details.

Official consumer support and billing links will be provided by the payment provider used for the transaction.

Standard Purchases

For standard purchases, contact the creator directly or email info@vaultpassbot.com with the following:

• Discord username and server name
• Purchase date and amount
• Issue description, such as access not granted or role not applied

What we can help with

• Access not being granted after confirmed payment
• Role or channel unlock issues
• Questions about which provider handled the transaction
• General VaultPass software support

Charge descriptors

Charges may appear under the descriptor used by the creator’s selected payment provider or, for standard transactions, the descriptor configured through the checkout provider used by the creator.

For unresolved issues, email info@vaultpassbot.com.