Refund Policy

Last updated: September 2025

Who handles refunds

Purchases are processed by third-party processors. For adult transactions, Approved Processors are the Merchant of Record and manage billing support and refunds in accordance with their policies.

Creator products

• Digital access sales are generally non-refundable once access is granted.
• Fraud, duplicate charges, or access failure will be reviewed.

How to request a refund

• Approved Processors transactions: See Billing Support for instructions.
• Stripe/SFW transactions: Contact the creator or email info@vaultpassbot.com with order details.

Response times

We aim to acknowledge within 2 business days.